Frequently Asked Questions

General Questions

What are your business hours?

The Center for Connection consists of independent practitioners who manage their own schedules. Appointments are available seven days a week depending on practitioner availability.

Do you accept insurance? 

No. However, if your plan allows you to work with Out-of-Network providers, then you may request a super bill from your practitioner and submit it to insurance for reimbursement. (Note: we cannot guarantee reimbursement eligibility. Please contact your insurance company for further details.)

Note: Our policy ensures that our out-of-network therapists use their time doing what they do best—provide therapy, rather than spending undue time interacting with insurance companies. Our therapists are free to use their best therapeutic approach, tailored specifically to clients' unique needs. Therapists and clients decide the frequency and length of care, independent of insurance company restrictions. Additionally, our therapists won't be professionally overextended (due to taking on more cases because of lower insurance reimbursement). Instead, our therapists are alert and engaged during sessions, are invested in clients' goals and progress, and can make recommendations tailored to clients' specific needs.

Do you have lower fee options or sliding rates?

Almost all of our therapists have a limited number of sliding-scale options that can be made available on a case-by-case basis, with most doing some pro-bono work from time to time. To learn more, please complete the form on our Appointments page so we can first match you with the right therapist, and then work out logistics. 

Do you accept walk-ins?

At this time, we are not open for walk-in visitors. If you are interested in our services, please complete the form on our Appointments page. The questions on this form will help us match you with the right team member for your needs and schedule. If you are a professional looking to network, this form can also be used to better connect you with the right member of our team.  

Do you offer facility tours?

Unfortunately, due to confidentiality and other reasons, we are unable to accommodate requests to tour the Center.

Where do I start?  

At the Center for Connection, we’re here for you.  To quote our Executive Director, Dr. Tina Payne Bryson, “We’ve created the Center to be a place you can turn when you don’t know where to go.  When your child is struggling—in terms of handling emotions, making good decisions, succeeding socially or educationally, dealing with physical and health limitations, or anything else—we’re here to help."

We’ve assembled some of the best and most capable professionals in Southern California, from a wide assortment of fields, and we’re all here to help. We work with kids, youth, adults, couples, and families experiencing anxiety, depression, postpartum issues, trauma, adoption challenges, infidelity, family struggles, life transitions, and other challenges. Working from a perspective that relies on the latest research and emphasizes the importance of relationships and development, we can help you and your family not only survive what you’re going through, but learn to thrive in ways you probably haven’t even imagined. To begin, please complete the form on our Appointments page.

If you or someone you love is in need of emergency assistance, please contact 911.